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PRODUCT RECALLS AND
WITHDRAWALS SOFTWARE

Manage product recalls like a pro

Product Recall Management Software that is easy to use

Speed, accuracy, and efficiency are vitally important when executing a product recall or product withdrawal.

Having a product recall strategy and recall management system is imperative for protecting your customers and preserving your brand reputation.

CMX1's Recall Management Software is designed to automate product recall procedures from investigation, identification, and notifications, to product recovery, record keeping, and reporting - all in real-time.

For food related recalls, visit our Food Recalls page. 

We've got your back from Investigation to Recovery

CMX1's Product Recall Software is a comprehensive software solution for end-to-end product recall management. With CMX1, your team will be able to proactively monitor product complaint trends and immediately jump into action when the time comes. With automated phone, email, and text notifications, you can contact 1000's of parties simultaneously with product identification information, photos, and detailed instructions on how to proceed. With real-time monitoring and escalations, you and all your stakeholders will know exactly where you stand during the recall process from recovery to resolution.

Having a product recall strategy and product recall team is critical during a product recall event.
A recall management team, risk evaluation, and documented product recall procedures are critical in handling a product recall
Product disposition options for product recalls including product return, product destruction, and product donation gives your locations options on how to perform product recall procedures.
Product Recall Effectiveness Checks and FDA recall audit checks are a lot easier with Product Recall Software
Email notifications, automated phone trees, text messaging, and SMS messaging is an effective way to communicate Product Recalls, Product Withdrawals, Voluntary Recall notices, and FDA Mandatory Recalls during a Product Recall Event
Record keeping, product tracking, effectiveness checks, FDA reporting are much easier when you have a recall management system and product recall management software
Richard Stith DeCA

“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”

Richard C. Stith Jr. Chief, Public Health Division, Defense Commissary Agency
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic
Richard Stith DeCA

“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”

Richard C. Stith Jr. Chief, Public Health Division, Defense Commissary Agency
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic

Features designed
for peace of mind

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Monitor Product-related Issues and Trends

CMX1's Recall Management system, when used with our Incident Management solution, monitors product complaints and automatically notifies your team of elevated trends. Immediately start an investigation, or take further action with a hold, withdrawal, or recall, all within a few clicks.

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End-to-end Product Recall Management

Prepare your team and supply chain for the real thing with full mock recall functionality. Communicate hold/releases with impacted distributors and customers. Conduct product withdrawals for quality issues or execute Class I,II,III product recalls. Everything your recall management team needs all in one place.

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Create Notification Lists with Ease

Building your notification distribution list can be one of the most critical and time-consuming aspects of performing a product recall. CMX1 has several options for quickly identifying impacted parties and building contact lists, saving you time and stress.

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Automated Notifications and Response Capture

CMX1 can notify 1000's of impacted parties and stakeholders via email, voice, and text messages simultaneously. Provide the product identification, photos, and instructions needed to quickly locate and recover products. Leverage reminders and escalations to ensure a response from every location.

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Real-Time Reporting

Effectiveness checks just got a lot easier with dashboards that provide real-time tracking and reporting. Monitor email delivery and opens, voice and texts delivered, acknowledgment of receipt, response forms received, percentage and amount of product accounted for, and time to respond for each party.

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Comprehensive Record Keeping

During a product recall, CMX1 becomes a central hub of information and status for your crisis management team. In addition to internal notes, attachments, risk evaluation, and recall strategy, CMX1 automatically records all actions taken with date and time stamps, and creates an event timeline. This makes your life a lot easier when debriefing with the C-Suite or during an FDA recall audit check (RAC).

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Discover the five most important questions to ask potential EQMS software partners so you can choose the best-fit system and partner for your company.

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Free OpEx eBook

Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.

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Frequently Asked Questions

Product Recalls and Withdrawals Software

  • Can this be used for Food Recalls as well?

  • Are there any Client Case studies for CMX1's Product Recalls?

  • Is Product Recalls available as a standalone product?

  • What is the price of CMX1's Recall Software?

  • How long will it take to implement?

CMX1's Recall Management Software can absolutely be used for managing Food Recalls. There are several features that are specially designed for retail food, grocery, convenience stores, and food manufactures.  For more information visit our Food Recall Management Software page.

For sure. Please check out our Client Story on how Sonic Drive-In leverages our Recall Management system. We have a number of referenceable clients and would be happy to connect you with them.

CMX1's Product Recall Management system was designed to be both a standalone product or used as an integrated module within the CMX1 platform. Reach out today and one of our experts will be happy to run you through all your options. 

We've priced CMX1's Product Recall Software to be affordable to companies of all sizes. It is designed to be a solution that can grow with your brand. 

Pricing can depend on whether you license as a standalone solution or as an integrated module within the CMX1 Platform, the number of locations in your network, and if you have the need for data integrations.

Please get in touch with our team to dig into your specific needs, and we'll walk you through our transparent pricing calculator.

Our team has years of experience working with clients to make the implementation experience as slick and quick as possible, and we have some clients that have implemented Product Recalls within a matter of weeks.

Drop us a line and we'll walk you through the process and discuss your specific needs.